Frequently Asked Questions
Tell us more about your Products?
Michelle’s artworks are professionally printed onto archival quality, acid-free, 200gsm Fabriano paper. The warm white colour and rich, watercolour paper-like finish provides a beautiful depth of colour and texture. Each print is hand-signed by the Artist. By supporting a South-African artist, you enable me to to share my creations with the world.
Do you offer Custom/Personalised prints ?
Some of the prints can be personalized. You’ll find them in the Custom artwork section in the Shop tab. You can add your custom info in the relevant boxes next to your chosen animal.
Please allow an extra 2-4 working days for the design work. Please ensure your instructions are 100% correct as we do not send proofs before printing and sending your package. If anything is unclear and you’d like to check in with us, please contact us before placing your order and we’ll be happy to help.
What about Shipping and delivery?
Shipping is calculated based on your valid physical delivery address and free for orders over R600.
Un-framed prints 3-5 business days within South Africa
Un-framed prints: 5-8 business days worldwide. Please contact us for a quote before your purchase.
Un-framed prints are wrapped in acid-free protective paper, sealed with Michelle’s gold sticker, then shipped in a robust postal tube.
*Framed and box canvas prints: anything from 5 -12 business days *only available in South-Africa
Wrapped in protective bubble wrap and brown paper.
Caring for your art!
- We suggest that you take your tube unopened, to your prefered framer directly and framed as soon as possible.
- Archival materials, UV glass and Plexi, offer the best for longevity.
- Ensure minimal handling with the utmost care, or preferably not at all as not all as even freshly washed hands can result in dents and dirty marks that cannot be erased.
- Although the packaging/cardboard tube is not acid-free, your print is rolled up and sealed with an acid-free paper to protect it for temporary storage.
- Unfortunately, we cannot be held responsible for any damages when unpacking the artwork once shipped.
Can I gift my order?
Yes of course! And you can also add that special touch to your gift with a handwritten gift card available for purchase with any order.
Please ensure you provide the name of the person you are gifting your parcel to along with their accurate and valid delivery address.
Can I collect my order?
You are more than welcome to collect your order. The collection address is:
50 Buitenkant Street
Cape Town 8001
Monday to Friday
9:30 – 15:00
Packaging and caring for our planet!
As a huge animal lover and planet enthusiast, Michkhat uses the minimal amount of and eco-friendly packaging where possible. We encourage you first to re-use, then recycle any packaging materials. We do not offer gift wrapping at this stage.
Which payment options do you support?
At the moment we support YOCO for direct orders from our website. For International Orders please contact us first.
Can I cancel my order?
All items are printed to order, and refunds or exchanges are unfortunately not an option. Should you however, not be 100% satisfied with your item, or your order arrived damaged in transit, please get in touch to discuss.